Frequently asked questions
Are your tours private?
Yes, always. We do not run group tours. Only the people you choose travel with you, up to four per vehicle.
How is the price calculated?
Per vehicle, not per person. All prices are shown without VAT, which is added. Tailor-made tours are €40 per hour plus VAT for the whole vehicle. Standard tours and transfers are priced by estimated hours and distance.
What is included?
Passenger insurance, bottled water, private transport in an air-conditioned electric vehicle, WiFi on board, and a driver who is also your guide.
What is not included?
Entrance tickets, meals, personal expenses, souvenirs and tips.
Can the driver come with us inside the monuments?
No. For safety reasons the driver must stay close to the vehicle, so they cannot accompany you inside monuments or other places that require leaving the car.
Can we change the route of a tour?
Yes. All our tours are tailor-made. You can start from a standard tour and adapt it, or start from scratch.
What languages do you speak?
All our drivers and guides speak English and Portuguese.
Where do you pick us up?
You agree the pick-up point with your driver. By default the drop-off is the same place, but you can choose a different one.
How many people can travel?
One to four people per vehicle.
Is the vehicle wheelchair accessible?
No, it is not. Service animals are allowed, after confirmation.
How do I book?
Message us on WhatsApp, call us, or send us an email with the date, the number of people and what you would like to do. Your booking is confirmed once the itinerary is approved.
Do you offer transfers as well?
Yes, from Lisbon to Sintra, Cascais, Fátima, Óbidos, Nazaré, Setúbal and Santarém, one way or round trip, and tailor-made transfers too.
How and when do I pay?
In cash, by MB Way or by PayPal, in three parts. 20% when you book (we send you the MB Way or PayPal request once the itinerary is confirmed), 30% at the start of the service and 50% at the end.
What is your cancellation policy?
You can cancel free of charge up to 24 hours before the service, and we refund what you have paid. Within the last 24 hours, a cancellation caused by the customer is not refunded. Full details are on the Terms and cancellation page.
Ready to see Lisbon your way?
Tell us the day, how many of you there are and what you would like to do.